TriVium is a leading call recording and call reporting solutions vendor for small and medium enterprises in North America. TriVium’s solutions help business cut costs, increase productivity, improve customer service, track employee productivity and enhance security.
The CallAnalyst product suite is a powerful, award winning call accounting and management solution. Efficient and effective usage of phone system resources, such as PBXs and key systems, helps businesses to reduce costs and achieve faster ROI. CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used.
CallAnalyst Enterprise Server (CES) is a scalable and powerful Call Accounting and Management system ideally suited for large organizations with high call volume and for businesses with multiple locations.
CES provides tools for businesses to consolidate all of the telecom activities from various locations and enable the managers to view the report of their interest across all locations. CES supports heterogeneous environments with different PBX’s and Key Telephone Systems at different locations and real-time consolidation of call accounting data from all locations. The software runs at the central location and has the ability to monitor the phone systems at each remote location without needing any additional investment at the remote location. This provides a significant cost advantage to multi-location businesses.
SonicView product line offers enterprise-grade call recording solutions at affordable price points. SonicView offers various options to record calls including digital, analog and IP phones. The solution is phone system / PBX agnostic making it a future proof investment for the customer.
SonicView supports following features
- Easy access to recordings using various search criteria including date/time, duration, extension, caller id, dialed number, notes, flags etc.
- Annotation & flagging of calls
- On-demand recording
- Email recordings
- Agent scoring
- Secure & tamper-proof storage
- Easy archival & retrieval
- Supervisor and Agent Studio applications etc.